Since in this simulator we don't have control over the sales or installation systems, if you need support on this, you should contact directly Microsoft using this link https://flightsimulator.zendesk.com/hc/en-us and clicking "Submit a Request" in the upper right hand corner.
We as Carenado now can only solve developing issues, like if something is not working ok on the aircraft, or a bad texture or sound, but for installation or sales or refunds you should contact them.
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